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Frequently Asked Questions

Why is my new Swagtron so slow?

Your Swagtron has a "learning mode" to help you get used to riding it before going full-speed. The User Manual have the instructions on how to switch between learning mode and performance mode. You can switch back and forth between modes at any time.

Can I take my Swagtron on an airplane or ride in the city?

Flights: While some airline carriers may allow the as a carry-on, we do NOT recommend it. Please refer to your individual carrier regarding their guidelines on what they will allow for carry-on or checked luggage.

Places: India doesn't have restrictions against this type of vehicle/mobility device. There might be restrictions where you can ride your Swagtron in public. When in doubt, ask.

How hard is it to learn to ride a or Swagtron hoverboard?

The Swagtron is easy to learn. In about 5 minutes you will get the hang of it and in 30 minutes you will begin to master it. The Swagtron makes it even easier: activate the built-in learning mode to reduce the speed while you learn the basics. Once you have the steering down, simply turn it off and go full throttle. In short, it's NOT HARD AT ALL! You will step onto the Swagtron and try to balance, but it's doing the balancing for you… You will be running circles around everyone in no time at all.

How long will it take to get my Swagtron?

Free Shipping: Fedex Ground is standard. It takes 2 – 4 Working Days for Metro Cities. Other cities may take Anywhere Between 3-7 Working days. You can find the Shipping Information here.

Which Swagtron Hoverboard model should I buy?

Swagtron hoverboards are all designed as per user friendliness and safety. It all depends on what specifications you would want in your hoverboard. Kindly go through the technical specifications of each hoverboard before you make a purchase.

Is Customer Service available in India?

Yes, Swagtron's customer service are hosted within India and we provide 6 months door-to-door warranty on all our products. Here at Swagtron, customer service is very important to us, and we are working vigilantly to ensure each customer receives the best quality of care.

Are Hoverboards safe to buy?

We know and understand your concern. It has been a rough few years for the hoverboard industry due in part to cheap manufacturers not ensuring proper regulations and flooding the market with potentially dangerous hoverboards. For yours and your loved ones safety always buy UL 2272 certified hoverboards only.

What is UL Certification?

UL is an international science safety organization whose goal is to insure safety to consumer products. UL was founded in 1894 and in 1903 developed the first standard for safety. In 1913 changed building construction by improving construction standards of walls. In 1921 UL Certified First Refrigerator. Tests range from shock hazard to the ability of small kids being able to open it from the inside. In 1923 UL certified the first Burglary-resistant Safe. 1930 UL certified the first Automatic Dish Washer. 1937 UL certifies the first washing machine. 1939 UL certified the first black and white TV. 1940 UL certifies the first vending machine. 1966 UL certified the first seat belt. In 1975 UL developed the Federal Television Standard in response to 10,000 reports of TV Tube fires. 1978 UL certified the first personal computer. In 1988 UL certified the first bullet resistant vest for police.

What does it mean to be UL Certified?

UL Listed means that UL has tested represented samples of the product and determined that it meets UL's Requirements. These requirements are based primarily on UL's published and nationally recognized Standard for Safety.

What are the tests Swagtron went Through?

Overcharge Test, Short Circuit Test, Over discharge Test, Temperature Test (Determines the failure temperature of a product), Imbalanced Charging Test, Dielectric Voltage Test, Isolation Resistance Test (Testing Isolation Transformer), Vibration Test, Shock Test, Crash Test, Drop Test, Mold Stress Test, Water Exposer Test, Thermal Cycling Test (Testing the effects of extreme differential temperature change), Label Performance Test (Comparing products against other leading brands), Strain Relief Tests, Motor Overload Test, Motor Locked Rotor 20mm End Product Flame (Test that determines flame resistance).

How can I find my product is UL listed?

To show proof of UL listing, the UL holographic sticker will be on the bottom of every product.

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